Complaints procedure

What to do if you are not satisfied, and where you can turn if we cannot resolve it together.

Last updated: 18 September 2026

With us

If your complaint concerns this website, the conversation with our AI intake or your file with us, e-mail hello@omata.be.
With us, a complaint is always free of charge and is recorded in writing.

If your complaint concerns the insurance itself — the proposal, the policy, the advice, a claim or how it was handled — it belongs with Group Induver. They are the insurance broker; Ōmata puts you in touch with them.
Group Induver NV, Justitiestraat 30, 2018 Antwerp, +32 3 241 06 06. FSMA number 016880.
You choose which route to take. Directly to Group Induver, at the address or number above, or to hello@omata.be: we then pass your complaint on and let you know that we have done so. Neither route costs you anything.
Who handles complaints there — a name or a role — and the deadline within which you receive an acknowledgement of receipt and a substantive response are not publicly stated today.

The Insurance Ombudsman, de Meeûssquare 35, 1000 Brussels.
If you are not satisfied with our response, you can turn there. That does not remove your right to go to court.